Day Time Location Session Title
June 22, 2017 12 PM - 1 PM Online Zoom or CERAS 204
June 29, 2017 8 AM - 3 PM Sweet Hall 020 Process Improvement
July 6, 2017 8 AM - 3 PM CERAS 204 Selecting the Right Tool
July 13, 2017 8 AM - 3 PM CERAS 204 Survey Methodology & Tools
July 20, 2017 8 AM - 3 PM CERAS 101 Presentation Skills & Tools
August 3, 2017 8 AM - 3 PM CERAS 101 Final Presentations

**Breakfast and Lunch will be provided. 


DLCP uses a 3-part structure to acquire expertise and learn to manage the complexity of technologies. 

Hands-on Workshop

Each session includes a theoretical framework of the digital tools followed by hands-on workshops.   


This method engages and encourages the participants to plan how they can incorporate what they have learned in class, into their current work. The participants will have time to brainstorm and experiment with their ideas either in a small group setting and/or an individual setting.

Individual development

In addition to group work, each participant is expected to commit time to their individual development plan that includes: one-on-one coaching session, establishing goals, and participating in peer coaching. This component allows the participant to focus on "personal growth and development", which is a crucial part of this program.

Session Objectives:
Session 1: Getting started-Process Improvement

  • Identify the four phases of the process improvement approach and deliverables for each phase
  • Categorize the four different process improvement tools
  • Recognize the eight types of waste
  • Construct a project selection checklist and a project charter

Session 2: Choosing the Right Tools

  • Select keywords and operators to search online effectively
  • Choose the correct digital tools using the four phases selection process
  • Demonstrate how to choose a digital tool by using technology evaluation forms, needs assessment forms, and tool comparison charts
  • Perform the entire process on a smaller scale

Session 3: Collecting Data

  • Characterize best practices when writing surveys
  • Evaluate a survey and provide feedback to improve the survey design
  • Recognize different online survey tools and their features
  • Design a short survey following the presented survey methodology

Session 4: Presentating Your Ideas

  • Describe the key elements needed to constructing an effective presentation
  • Compare and contrast two different presentations and categorize their characteristics
  • Identify different presentation tools and their key features
  • Construct a short presentation using the presentation tools

Session 5: Final Presentation

  • Create and deliver a presentation incorporating the appropriate use of content, structure, vocalic, eye contact, appearance, visual aids, and time constraints
  • Analyze and develop messages to audience

DLCP Guest Speakers

Mariah Busta - Process Improvement Manager, Business Process and Metrics Analysis group
Vanessa Parli - Process Improvement Manager, Business Process and Metrics Analysis group
Helen Lie - Lecturer, Program in Writing and Rhetoric
Ann Porteus - Senior Lecturer, Graduate School of Education